Refunds and Transfers

Running Events have a simple and easy to understand refund (for the purposes of this policy, “cancellation” is deemed to be the same as a refund) and transfer policy which is set out below. This policy is written into the event waiver that every participant must agree to prior to entering any of our events. In the interests of fairness to all participants our policy is applied evenly and without exception to everyone. We do not make judgement calls on the merit of individual cases so please read and understand the policies below prior to entering any of our events.

Once teams are confirmed, no refunds are possible but you can change team members. It is a condition of entry to all of our events that you do not allow your race number or timing chip to be used by any person other than the person registered to do so. Doing this causes significant issues for race timing and results and may also be extremely dangerous in the case of medical emergencies. If we are able to establish the identity of either party in the case of un-registered transfers, they will be disqualified from the event and banned from our future events. We take the safety of our entrants extremely seriously and appreciate your understanding of these rules.

Running Events allow person to person transfers free of charge which can be done by Team Captains online at any time. These are available until 5pm on the day prior to your event. Start by logging in to your TikTok account and going to the ‘My Registrations’ page. Click on the ‘Details’ button next to the relevant registration then the ‘Make Changes’ button. There select the transfer option and follow the prompt to transfer your entry.
For more details on using TikTok, please see the ‘My Registration’ category on the FAQ page.

Important Note:

  • In some cases, a personalised bib may have already been printed for the current entrant prior to the transfer taking place. A replacement bib will not be issued so the new entrant will use the existing race number. If you are concerned about having the incorrect name on your race number, feel free to cover it up with tape or marker pen.
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