We get it! Being a team manager for the Corporate Challenge is like herding cats sometimes! Everyone wants to change at the last possible minute. We will be as accommodating as we possibly can but please be aware of the limits - particularly around refunds and withdrawals. Read on ...
Team managers can make changes to their teams at any time. Just log on to the team managers portal and open up your team. Click on the registration you want to change and then select "Person to Person Transfer" from the Make Changes button.
You can make changes any time up until race start ... but it is really important to ensure you tell us. So even if you are only made aware of the changes at the event venue - come and find our staff at the crew tent and we'll ensure the results are updated to match.
Important! Making changes such as swapping a male competitor in for a female can cause the results to be invalid and lead to an embarrassing situation at the Awards Ceremony. We all want to avoid that.
REFUNDS & WITHDRAWALS
Withdrawals are available up until the Standard Entry cutoff time of 5pm on the Wednesday, three weeks before event day. When you withdraw a registration, we will provide a refund to your nominated bank account or credit card, minus a $10 (ex gst) administration fee. Please allow up to one week for refunds to be processed and credited to your nominated card or account. It's important to understand that confirming your team entrants is a commitment to purchase the event tickets at the prices specified. Even if you decide you no longer want to take part, nevertheless the purchase is a contract between your business and Running Events and we will, unfortunately, have to insist on payment of all sums owed.
Once the standard entry cut-off time has been reached, all registration information is immediately despatched to our pack house for preparation. Therefore, after this time we are no longer able to offer any refunds. However, you can still swap team members.
Regrettably, we are unable to offer refunds for administrative errors on your part or change of mind.